Meet the Information Technology Services (ITS) Staff

Scott Ferguson, Executive Director, Information Technology Services & CIO , (855) 664-1200

Scott is responsible for all aspects of information technology and computer services operations, policy, planning, evaluation, budget, personnel supervision, and development. His other duties include the advocacy, development, and coordination of academic and administrative computing, telecommunications and networking, as well as media, web, distance education, and other instructional technology activities both within and outside Tiffin University.

Jennifer Stuller, Systems Administrator , (855) 664-1200

Jennifer's primary responsibilities include augmenting support of the file/print services and email systems, such as system upgrades, patching, testing documentation, and planning. Also responsible for scheduling and monitoring systems backups, and providing end user support for Netware file system.

Gary Dayton, Systems Administrator , (855) 664-1200

Garyís role is to ensure the stability, integrity, and efficient operation of the information systems that support TUís core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Gary oversees TU's primary physical and virtual data center, storage, network, and security infrastructure, as well as critical network services and resources that operate on these devices. He is also part of a team that operates and maintains the campus Student Information System and the complimentary software that comprises this system.

Benjamin Wagner, Help Desk Coordinator , (855) 664-1200

Ben is responsible for coordinating the ITS Help Desk making sure support requests are answered in a timely manner and completed with the highest quality possible. Ben is responsible for primary support of both hardware and software for 750+ machines from Dell and Apple, as well as over 80 networked printers and copiers from HP, Ricoh, and Konica Minolta. He is also in charge of the Dell-Kace Systems Management and Imaging Appliances, managing a team of student PC Technicians, and the departmentís two Graduate Assistants.

Micah Rettig , Application Data Specialist , (855) 664-1200

Micah is responsible for the extraction and movement of data between disparate systems; assisting departments with data reporting needs; the analysis, design, and creation of reports for administrative offices; and assisting with general technical support of administrative systems.


Rajyalakshmi Ayyadevara, Senior Application Support Specialist , (855) 664-1200

Rajyalakshmi is responsible for providing technical support for the Universityís administrative systems; maintaining these systems by ensuring patches are applied in a coordinated and timely manner; the analysis of system user concerns, requirements, and requests for system features and uses; making recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs; data interfaces between disparate systems; assisting administrative offices with their data reporting and extraction needs.

Jason Marson, Support Services Manager , (855) 664-1200

Jason is responsible for managing internal and external support staff; developing and maintaining procedures related to monitoring, tracking, and coordination of support activity; managing equipment inventories; and overseeing the development of end user training material. Also, he assists the CIO in overseeing the implementation and support of all ITS supported technology platforms.


Eric Kastner, Graduate Assistant , (855) 664-1200

Eric oversees the computer labs on campus. This includes making sure the computer labs are fully staffed and dealing with any problems that may arise. He also helps maintain campus computers and assists faculty, staff, and students with technical problems.