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Tiffin MBA Student on the Frontline Battling COVID 19

MBA Student on the Frontline Battling COVID 19 by Dr. Perry Haan

While many are staying home to prevent the spread of the COVID 19 virus, Tiffin University MBA student Arnab Bose, MD is on the frontline battling the Coronavirus pandemic. Bose is the Operations Manager at a hospital in suburban Detroit and is attending his third semester in the MBA Health Care concentration at Tiffin University.

One of Bose’s major duties today is managing the hospital’s resources to fight COVID 19. Acquiring personal protective equipment and trying to hire more nurses have been at the top of his agenda since mid-March.

Bose has been affiliated with the hospital since 2016 where he started as a medical student and further went on to switch from bedside medicine to an administrative role. His job includes the day to day operations of the hospital and he is also involved with two residency programs.

Bose said his job been to recruit and coordinate supplies needed to fight the pandemic. Personal protective equipment and ventilators were needed to treat the patients coming into the hospital. The Center for Disease Control and World Health Organization made changes in operating protocol that required the hospital to reuse personal protection equipment.

The native of Shimla, India said recruiting nurses to come to Michigan to help in battling the disease has also been part of his duties. “There were no nurses. We called one person’s aunt in Nevada to see if she would come back to Michigan” he stated.

The hospital also had to change its rules to comply with medical regulations as well as working with Medicaid and Medicare from the business end. Employees who were able to work at home started to do so.

Some of the most rewarding aspects of dealing with the crisis has been seeing the flexibility and willingness of those who work in the hospital to take on duties they would not normally perform. “This has brought out a lot of skills in people” due to the excessive and varied workload they have been forced to take on.

The crisis has created a bond between the employees at the hospital. “You see you are in this together and you don’t know what is going to happen tomorrow” Bose said about the staff.

Bose chose to pursue his MBA at Tiffin University to improve his management skills as an administrator. He said a master’s degree made sense when he moved from medical practice to administration.

He said he is enjoying his Tiffin MBA experience. Until the University moved classes online on March 10 Bose was attending classes on campus. He said the proximity of the school to Detroit, the flexible schedule, and help provided by Scott Saracusa, Executive Director of International Affairs, all influenced his decision to pursue his degree at Tiffin.

“The greatest thing is that I had practical experience before. I have seen a lot. Now when I read and hear about these things in class they make so much more sense,” Bose said. “I understand better and feel like I am smarter.”

After finishing medical school he took a break to work before coming to Tiffin to work on this MBA. Going back to class was a change in his routine.

“The University and the professors have made this possible. I feel welcomed. I feel like I have done this before and I can do it.” Bose said Tiffin University is giving him opportunities other universities do not.

After completing his MBA at Tiffin he plans to continue his career as an administrator in the healthcare system in the U.S. While he has acquired valuable experience during the pandemic, Bose is hoping his future administrative jobs are less stressful than what he has encountered during the COVID crisis.

– Perry Haan, D.B.A.

Dr. Perry Haan has worked as a faculty member and administrator in higher education since 1986. He has won teaching awards at three different institutions of higher learning, including the 2016-2017 Tiffin University Scholarship Award. In 2017 he was awarded a Fulbright Scholarship to teach and conduct research in Nepal. In 2010 he was awarded a Fellowship by the International American Association of Financial Management for his teaching and academic work in international markets. He has taught in eight countries outside the U.S.